Let your reps book freight. Let agents chase the paperwork.
An AT20 engineer sets up AI agents inside your brokerage that vet and onboard carriers, run check calls by email and text, collect PODs and get invoices out the day a load delivers. Your reps keep the relationships and the rates.
Where a broker's margin quietly goes.
A load delivered yesterday, but the POD isn't in, so the invoice doesn't go out and you wait another week for cash. A new carrier needs to be vetted before tomorrow's pickup. Three customers want an update on loads that are fine. Every one of these is a reply, a lookup or a reminder, and together they eat the day.
The work an agent takes off your team.
Each agent works inside the tools you already use, prepares the work, and hands it to a person to approve.
- Carrier onboardingCollects the carrier packet, checks authority and insurance, flags anything off, and hands over a clean file for approval.
- Check callsAsks drivers and dispatchers for status by email or text on your schedule, and updates the load.
- POD collectionRequests the proof of delivery as soon as a load delivers and follows up until it arrives.
- InvoicingBuilds the invoice from the rate confirmation and POD, and queues it for a person to send the same day.
- Customer updatesAnswers "where's my truck?" with the latest status, and escalates only real problems.
What stays with your people: rates, negotiations, carrier and customer relationships, and the final say on anything unusual.
Built for brokerages running lean.
Small brokerages
Five to fifty people where every rep also does their own paperwork.
Growing 3PLs
More loads without a back-office hire for every new customer.
Asset-light carriers
Dispatch teams buried in paperwork between loads.
Start with one workflow. Add the next when it pays for itself.
1. A call about your week
We look at where your team's time goes and pick the one workflow that would help most.
2. A free 1-page audit
Within two business days you get a short report: what an agent would do, what stays with your team, and what we'd need from you.
3. One agent, then the next
Your engineer builds and runs the first agent with your team checking its work. You add the next workflow when this one is earning its keep.
Questions we get asked.
Does the agent negotiate rates or book loads?
No. It handles the paperwork and follow-ups around each load. Rates and bookings stay with your reps.
Which TMS do you work with?
Tell us your TMS on the call, whether it's McLeod, Aljex, Tai, Revenova or another one, and we'll confirm how the agent connects before you sign up.
How do carrier checks work?
The agent gathers the carrier's documents and checks them against what you require, then flags anything missing or expired for a person to decide.
How long until something is running?
We aim to have the first agent working within 30 days. Most brokers start with POD collection and invoicing, because it speeds up cash.
What does it cost?
Plans start at $1,000 a month, including a dedicated engineer and the AI usage. No long-term contract.